FAQ Thank you for your engagement and attention to Jacinshop! Here are some frequently asked questions and answers to help you better understand our services: What are the shipping costs? We offer free shipping on all orders placed on our website. Do you offer returns and exchanges? Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a specified time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including intact tags, labels, and undamaged packaging. For detailed return and exchange processes and policies, please check our returns policy page. What are the payment options? Accepted payment methods are Mastercard, Visa, PayPal. You can choose the most convenient payment method for you to complete the purchase during the checkout process. How to cancel or modify an order? If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may need to process a return in accordance with our returns policy. We hope the above answers clear up your doubts. If you have any other questions or need additional assistance, please do not hesitate to contact our customer service team, we will be happy to help! How many days do customers have to return a product? We have a 14-day return policy. What is the restocking fee? We do not charge restocking fees. What are the return shipping fees? For defective products, the return is completely free. For products returned due to a change of mind, you will need to cover a certain amount for return shipping. You will cover the actual cost of return shipping. Return method? Your option to send returns to us: By Mail How to obtain a return shipping label? Defective product – Download and print. Customer’s change of mind – Customer’s responsibility. Questions: If you have any questions, please email us at contact@jacinshop.com or call us at +852 4420 7978.
